Mystery Visit

Sense FM and F-MEX present:
Mystery Visit ‘Surprise your organisation!’

Organisations spend a great deal of time and effort on improving the customer experience by optimising facility services. The Mystery Guest will test the facilities from the point of view of your customers, guests or employees.

How is the level of service actually perceived within your organisation? Within facility management, there is an ever increasing demand for monitoring the service provided in terms of quality, customer satisfaction and costs. The customers and employees after all represent the reason why the organisation exists.

The Mystery Visit is an excellent tool for assessing customer perception in practice.

Here you can apply for a Mystery Visit